Animal registration renewal payment
Council's online payments
Residents with a registered pet can renew their animal registration online using a Visa or MasterCard.
You cannot register a new pet online. See how to register your new cat or dog with Council.
Note Council does not provide a refund of registration fees for animals that move or are deceased.
What you need
a copy of your Animal Registration Renewal Notice
- the 'Animal ID' number located in the top left corner of your notice, and
- your Visa or MasterCard.
How to pay online
- Go to Council's ePayments for a cat registration renewal or a dog registration renewal.
- Detailed step-by-step instructions help you through the payment process. Go to ePayments help if you need support.
- At the end of the payment process you get a reference number. Print the final screen or write down your reference number. You are not emailed a receipt for your online payment.
My Accounts
You can login to Council’s secure online website to view your outstanding accounts.
Each account will be shown with the amount owing. You can choose which account/s to pay and the amount then make a secure payment.
- You need to register as a user.
- Once you have received your password and login, go to My Accounts.
- Detailed step-by-step instructions help you through the payment process. Go to ePayments help if you need support.
- At the end of the payment process you get a reference number. Print the final screen or write down your reference number. You are not emailed a receipt for your online payment.
Other ways to pay an animal registration renewal
Pay by phone
Pay animal registration renewal with a Visa or MasterCard over the phone 24 hours using SecurePay automated system.
- Phone Moreland SecurePay direct on 8677 5137. Press 7 to pay animal registration renewal and then follow the voice prompts, or
- Phone Moreland City Council on 9240 1111. Press 1 to make a payment and then press 6. You will be connected to Moreland SecurePay. Press 7 to pay animal registration renewal and then follow the voice prompts.
You will be asked for:
- the 'Animal ID' number located in the top left corner of your notice
- your Visa or MasterCard number, and
- the CVC number which is the last three digits at the back of your Visa or MasterCard.
Use POSTbillpay website
To pay an animal registration renewal through the POSTbillpay website, you need:
- your VISA or MasterCard credit card number
- Council's Billpay Code 9210, your Reference Number found beside the POSTbillpay symbol on the front of your renewal notice, and the payment amount.
- Your account is debited and you get a receipt number and this confirms your payment.
The POSTbillpay website is a secure website and you can use your credit card safely.
Pay by phone with POSTbillpay
You can pay your animal registration renewal by phone with POSTbillpay using your Visa or MasterCard.
- Call 13 18 16 to pay your animal registration renewal by Visa or MasterCard.
- Quote the Moreland Council Billpay Code 9210 and the Reference Number found beside the POSTbillpay symbol on the front of your rate notice and the amount of your payment.
- Your account is debited and you get a receipt number and this confirms your payment.
Pay by post
- Separate the payment slip on your animal registration renewal notice and mail it with your payment to Moreland City Council, Locked Bag 10, Moreland 3058.
- If you are paying with a cheque or money order, make it payable to 'Moreland City Council' and cross it 'Not Negotiable A/C Payee Only'.
- If you are paying by Visa or MasterCard, complete the lower section on the back of the renewal notice.
- If you would like a receipt for your payment you need to ask for it in writing.
Pay in person
Pay at a Council Citizens Service Centre
Council Citizens Service Centres accept Visa and MasterCard, EFTPOS, cheque, money order and cash. The minimum payment for all card transactions is $10 and there is no cash out facility.
Office hours are Monday to Friday from 8.30 am – 5 pm (closed public holidays).
You should give your full animal registration renewal notice to the officer at the Citizens Service Centre:
- Moreland Civic Centre 90 Bell Street, Coburg
- Brunswick Citizens Service Centre, 233 Sydney Road, Brunswick
- Glenroy Citizens Service Centre, 796N Pascoe Vale Road, Glenroy
Pay at a Post Office
- Take your animal registration renewal notice intact to a Post Office.
- You can pay by Visa and MasterCard, EFTPOS, cheque, money order or cash. You will be issued with a receipt, which you should keep as your record of payment.
