Food complaints
You are encouraged to report food complaints in Moreland to Council.
Council investigates your complaint and lets you know the result.
Your report helps us make sure that a food safety problem is identified and may prevent it from happening again.
Food poisoning
Phone Council 24 hours a day, seven days a week, to report suspected food poisoning .
Any remaining suspect food or packaging should be kept refrigerated for analysis.
If you have symptoms of food poisoning such as vomiting, diarrhoea, stomach cramps, request your doctor takes a faecal (poo) sample. Tests on the sample can help show what made you sick and helps investigations into the source of what made you sick.
Common food complaints
Common complaints are:
- suspected food poisoning
- foreign object in a food that should not be there, for example a bug or a piece of wood, metal or plastic
- food that cannot be eaten because it is unfit for human use, for example food that is mouldy or rotten
- damaged food containers, for example blown cans
- packaged foods without proper labelling. This includes best before date, use by dates, nutritional information, and country of origin.
- unclean food businesses, for example dirty food preparation surfaces, uncontained rubbish, rat or mice droppings or cockroaches on the premises, or
- poor or questionable food handling procedures. The Victorian government PDF brochure Hygienic food preparation and handling explains what is and is not hygienic.
How to make a food safety complaint to Council
1. Contact Council in person, by phone or email.
2. Tell Council the details of the food safety problem, including:
- what you ate, bought or saw
- where: the name and address of the place
- when: date and time of day you ate or bought food or observed a problem, and
- any other relevant details, for example a description of person who served you if the complaint relates to food handling.
3. Council investigates your complaint. It is confidential.
4. Council keeps you informed on the progress of your complaint.
